Returns & refunds

Because our products are consumable medicines, we cannot accept returns of opened bottles for hygiene and safety reasons.

Damaged, wrong or missing items

If your order arrives damaged, tampered with, or with the wrong item, contact us within 48 hours of delivery at +91 90000 00000 or care@boneveda.com with your order number and an unboxing photo or video. We will send a free replacement or issue a full refund.

Cancellations

You can cancel an order any time before it is shipped. Prepaid orders cancelled before dispatch are refunded in full.

Refund timelines

Approved refunds are processed to the original payment method within 5–7 working days. For Cash on Delivery orders, refunds are made by UPI or bank transfer.

Refused COD deliveries

Repeatedly refusing Cash on Delivery orders may lead to COD being disabled for your phone number.

Last updated: October 2026